Refund Policy

Last Updated: October 15, 2023

1. Overview

This Refund Policy outlines the terms and conditions for refunds and cancellations related to the purchase of the Premium Discount Card UAE (the "Card"). By purchasing the Card, you agree to the terms of this Refund Policy.

2. Refund Eligibility

Refunds may be granted under the following circumstances:

2.1. Unused Cards

If you have purchased a Card but have not yet activated or used it, you may be eligible for a refund subject to the following conditions:

• The refund request is submitted within 14 days of the purchase date
• The Card has not been activated or used at any Partner location
• The physical Card (if applicable) is returned to us in its original, unused condition

2.2. Technical Issues

If you experience persistent technical issues that prevent you from using the Card as intended, and our customer support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a full or partial refund at our discretion.

2.3. Service Discontinuation

In the rare event that we discontinue the Premium Discount Card UAE service entirely before the expiration of your Card, you may be eligible for a prorated refund based on the remaining validity period of your Card.

3. Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

• The Card has been activated or used at any Partner location
• The refund request is submitted more than 14 days after the purchase date
• You are dissatisfied with the discounts offered by our Partners
• Changes in the Partner network or discount offerings
• Your failure to use the Card during its validity period
• Termination of your Card due to violation of our Terms & Conditions

4. Administration Fee

All refunds for unused Cards are subject to an administration fee of AED 50 or 10% of the purchase price, whichever is greater. This fee covers the costs associated with processing the refund and, if applicable, cancelling and returning the physical Card.

5. Refund Process

To request a refund, please follow these steps:

1. Contact our customer service team at [email protected] or +971 4 123 4567
2. Provide your full name, contact information, and Card purchase details
3. Explain the reason for your refund request
4. If you have a physical Card, our customer service team will provide instructions for returning it

Once your refund request is received, we will:

• Review your request within 5 business days
• Notify you of our decision via email
• If approved, process the refund within 10 business days

6. Refund Method

Refunds will be issued using the same payment method used for the original purchase. For example:

• Credit/debit card payments will be refunded to the same card
• Bank transfers will be refunded to the originating bank account
• Cash payments will require additional verification and may take longer to process

Please note that it may take an additional 3-5 business days for the refund to appear in your account, depending on your financial institution's processing times.

7. Card Replacement

If your physical Card is lost, stolen, or damaged, it is not eligible for a refund. However, you may request a replacement Card for a fee of AED 50. Digital Cards can be reissued at no additional cost.

8. Special Promotions and Discounted Cards

Cards purchased under special promotions or at discounted rates may be subject to different refund terms, which will be communicated at the time of purchase.

9. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of the Card after such changes constitutes your acceptance of the revised Refund Policy.

10. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Premium Discount Card LLC
Office 1504, Al Manara Tower
Sheikh Zayed Road, Dubai, UAE
Email: [email protected]
Phone: +971 4 123 4567